Terms and Conditions

Removal Company Holland Park Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Holland Park provides residential and commercial removal, packing, storage handling and related services. By booking our services, you agree that these Terms and Conditions apply to your contract with us. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Removal Company Holland Park, providing removal and associated services in the United Kingdom.

Customer means the person, firm or organisation booking or receiving the services.

Services means any removal, packing, unpacking, loading, unloading, transport, storage handling, or related services that we agree to provide.

Quotation means the written or electronic estimate provided by us, describing the services, charges, and any special terms.

Premises means the property or properties from which goods are collected, delivered, or between which they are moved.

Goods means the items that you ask us to move, handle, or otherwise deal with under the contract.

2. Basis of Contract

2.1 The contract between you and the Company is formed when you accept our quotation in writing or electronically, or when you confirm a booking in another manner agreed with us. Verbal quotations are not binding unless confirmed in writing or electronically.

2.2 These Terms and Conditions apply to the exclusion of any other terms you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, unless otherwise expressly agreed in writing by a director or authorised representative of the Company.

2.3 Any descriptions, images or illustrations of services are for guidance only. The precise services to be provided are those set out in the quotation and any agreed amendments.

3. Quotations and Pricing

3.1 All quotations are based on the information you provide, including access conditions, volume of goods, and distance between properties. You are responsible for ensuring that information given is accurate and complete.

3.2 Unless stated otherwise, quotations are exclusive of tolls, parking charges, congestion charges, ferry charges, storage fees, customs duties or similar third-party charges. Where such charges arise, they will be added to your invoice at cost.

3.3 Quotations are valid for a limited time period specified on the quotation. If no period is specified, quotations are valid for 30 days from the date of issue, subject to availability of resources and no material change in scope.

3.4 We reserve the right to revise the quotation if:

a. the work is not carried out within the validity period of the quotation,

b. you request additional services or changes to the scope,

c. access to the premises is significantly different from what was stated,

d. there are delays or events beyond our control that extend the time required to complete the work,

e. there is an increase in the volume or nature of goods to be moved.

4. Booking Process

4.1 Bookings may be requested by you verbally, in writing or electronically. A booking is not confirmed until we have issued written or electronic confirmation and, where required, we have received any deposit due.

4.2 You must provide accurate details of the collection and delivery addresses, required dates and times, approximate volume of goods, any special items or heavy objects, and any known access restrictions, such as limited parking, stairs, narrow doorways or time-restricted loading bays.

4.3 We will use reasonable efforts to accommodate requested dates, but all dates and times are subject to availability and are estimates only. We cannot guarantee a specific arrival or completion time, particularly where traffic or access issues occur.

4.4 For larger moves, we may request a pre-move survey, either onsite or virtual. The purpose of the survey is to assess the volume of goods, required resources, and any special arrangements needed. The booking may be adjusted following the survey.

5. Customer Responsibilities

5.1 You are responsible for:

a. providing adequate and safe access to the premises,

b. ensuring that parking arrangements are lawful and sufficient for our vehicles, including obtaining any necessary permits or authorisations,

c. securing valuables, documents, money and items excluded from our liability,

d. properly preparing, packing and labelling goods, unless you have booked a packing service,

e. disconnecting, defrosting and securing appliances and ensuring outdoor items are ready to move,

f. being present, or appointing a responsible representative, during collection and delivery to supervise and confirm that goods are correctly loaded and unloaded.

5.2 You must not request us to move or handle any items that are hazardous, illegal, explosive, flammable, perishable or otherwise unsafe, including but not limited to gas cylinders, chemicals, paints, fuels, firearms, ammunition, or illegal substances.

5.3 You must notify us in advance of any fragile, high-value, or unusually heavy items, such as pianos, safes, antiques, artworks, or large appliances, so that we can plan appropriate resources and handling.

6. Payments and Charges

6.1 Unless otherwise agreed in writing, payment terms are as follows:

a. a deposit may be required to secure your booking, payable upon acceptance of the quotation,

b. the balance of the quoted amount is due on or before the day of the move, prior to completion of services.

6.2 Payment may be made by methods accepted by the Company at the time of booking. You are responsible for any bank charges or transaction fees arising from the method of payment.

6.3 If payment is not received when due, we reserve the right to:

a. suspend or cancel the services,

b. charge interest on overdue amounts at the statutory rate applicable in England and Wales until payment is made in full,

c. withhold delivery of goods and, where applicable, place goods into storage at your cost until payment is received.

6.4 Additional charges may apply where:

a. access is restricted or delayed beyond what was advised,

b. waiting time is incurred outside the agreed schedule,

c. extra labour, equipment or trips are required,

d. services are requested outside normal working hours.

7. Cancellations and Postponements

7.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible in writing or electronically. Cancellation and postponement charges may apply, calculated as a percentage of the quoted price.

7.2 Unless otherwise agreed in writing, our standard cancellation and postponement terms are:

a. more than 7 days before the service date: no cancellation fee, any deposit may be refunded or transferred at our discretion,

b. between 3 and 7 days before the service date: up to 50 percent of the quoted price may be charged,

c. less than 3 days before the service date or on the day of service: up to 100 percent of the quoted price may be charged.

7.3 If we are unable to perform the services on the agreed date due to circumstances beyond our control, including severe weather, traffic disruptions, accidents, illness, vehicle breakdown, industrial action or other events of force majeure, we will attempt to reschedule with you. We will not be liable for any loss or damage arising from such delays, but any deposit will remain valid against the rescheduled booking.

8. Our Liability

8.1 We will exercise reasonable skill and care in performing the services. Our liability for loss of or damage to goods, or for delay, is limited as set out in these Terms and Conditions.

8.2 We are not liable for loss or damage arising from:

a. your failure to adequately pack, protect or prepare goods, where we have not provided packing services,

b. inherent defects, flaws or vulnerabilities in goods, including wear and tear, age-related deterioration, or instability,

c. atmospheric or climatic conditions such as damp, mould, condensation or temperature changes,

d. loss of data or software, or damage to electronic equipment where there is no visible physical damage to the device,

e. goods packed by you in containers that we did not seal,

f. contraband or items that you have not disclosed as hazardous or prohibited,

g. events beyond our reasonable control.

8.3 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement or repair cost, subject to any specific limits stated in the quotation or any relevant insurance policy arranged by you or by us on your behalf.

8.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of revenue, or loss of opportunity arising from or in connection with the services.

8.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

9. Claims and Notice of Loss or Damage

9.1 You must thoroughly inspect goods and premises on completion of the services. Any apparent loss or damage must be reported to our team before they leave the site, and confirmed in writing or electronically as soon as reasonably practicable.

9.2 Any claim for loss or damage must be submitted to us in writing with full details within 7 days of the completion of the services, or within any alternative period set out in the quotation or any applicable insurance terms. Failure to notify us within this period may prejudice our ability to investigate and may affect the outcome of your claim.

9.3 You must give us a reasonable opportunity to inspect any alleged damage and to investigate the circumstances before any repair or disposal of the item, unless urgent action is required to prevent further loss.

10. Waste, Disposal and Environmental Regulations

10.1 We operate in accordance with applicable waste and environmental regulations in the United Kingdom. We are not a general waste carrier unless this is expressly stated in your quotation.

10.2 If waste removal or disposal is included in the services, this will be clearly described in the quotation. Only specified items will be removed, and you remain responsible for ensuring that any items presented for disposal are lawful and safe to handle.

10.3 We do not accept hazardous, clinical or controlled waste, including items such as asbestos, chemicals, solvents, medical waste, gas cylinders, fuel, or any item that requires specialist disposal. You must not present such items for removal or disposal as part of our services.

10.4 Where we agree to remove unwanted items, we may at our discretion reuse, recycle, donate, or dispose of them through appropriate facilities. Ownership of items handed over for disposal transfers to us at the point of collection, unless otherwise agreed in writing.

10.5 We comply with relevant duty of care obligations in relation to waste handling and disposal, and may refuse to collect items where doing so would breach legal or regulatory requirements.

11. Access, Parking and Property Damage

11.1 You are responsible for arranging suitable parking for our vehicles at both collection and delivery addresses, including any required permits. Any fines, charges or penalties arising from inadequate or unlawful parking instructions may be charged to you.

11.2 While we take reasonable care to avoid damage to property, we are not liable for damage caused where:

a. you have requested that we force items through tight spaces, narrow stairwells, or areas where access is notably restricted,

b. the structure, fixtures or fittings of the premises are weak, defective or unsuitable for the move.

11.3 You should protect floors, walls and fixtures where you have specific concerns. If you ask us to move goods over surfaces that we advise may be at risk, such movement is at your own risk.

12. Storage Handling

12.1 If we transport goods to or from a storage facility, our responsibility is limited to their care while in our possession during loading, transport and unloading, unless otherwise agreed in writing.

12.2 Where goods are placed into a storage facility arranged by you, the terms of that storage facility will apply to the time goods are in storage. You are responsible for any charges and insurance related to storage.

13. Insurance

13.1 You are strongly advised to ensure that your goods are adequately insured for all stages of the move. We may, in some circumstances, offer or arrange additional insurance at your request, subject to separate terms and conditions.

13.2 Unless we expressly state that insurance is included, our charges do not include insurance of your goods and our liability remains limited as set out in these Terms and Conditions.

14. Privacy and Data

14.1 We collect and process personal data in order to provide our services, manage bookings, handle payments and respond to enquiries or claims.

14.2 We will use your information only for legitimate business purposes, and in accordance with applicable data protection laws in the United Kingdom. Your details will not be sold to third parties.

15. Termination

15.1 We may terminate the contract immediately by written or electronic notice if:

a. you fail to pay any sum when due,

b. you materially breach these Terms and Conditions,

c. we reasonably believe that continuing the services would be unsafe, unlawful or impossible.

15.2 On termination, you must pay for all services carried out up to the date of termination and any reasonable costs we incur in connection with the termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Removal Company Holland Park.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

17.2 No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

17.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract all or part of the services, provided that we remain responsible for the performance of any subcontracted obligations.

17.4 These Terms and Conditions, together with the quotation and any agreed written variations, constitute the entire agreement between you and Removal Company Holland Park in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.